Project Management professional with 10+ years of experience

across application support, customer success, and WordPress-based web solutions

for SME and enterprise clients. Experienced in L2/L3 escalation handling, SLA-driven

ticket management, and end-to-end ownership of customer-facing incidents across

chat, email, and calls. Strong hands-on background in WordPress, HTML, CSS, and

browser-based troubleshooting, with a proven track record of managing support

teams, coordinating with cross-functional stakeholders, and driving continuous

process and product improvements for international clients.